Shipping and returns

Shipping price

 Weight/Zone  Zone 1  Zone 2  Zone 3
 < 2 kg  € 11.65  € 12.10  € 19.30
 < 3 kg  € 12.40  € 12.60  € 20.30
 < 5 kg  € 12.60  € 13.20  € 21.30
 < 10 kg   € 13.40  € 13.60  € 22.10
 < 15 kg  € 14.40  € 16.00  € 23.30
 < 20 kg  € 15.60  € 18.10  € 24.50
 < 25 kg (up to 30 kg)*  € 17.30  € 20.15  € 28.00

 *Currently we are not able to ship packages above 30 kg

 

Shipping zones

 Zone  Country 
 Zone 1  Slovakia, Slovenia, Austria, Czech Republic, Romania, Croatia
 Zone 2  Poland, Germany, Belgium, the Netherlands, Bulgaria, Luxembourg
 Zone 3  Denmark, Italy, France, United Kingdom, Ireland

 

Shipping time

The shipping time to Zone 1 and Zone 2 countries is 2-3 workdays and for Zone 3 it is 3-5 workdays. The shipping time is only an approximate and can’t be guaranteed. 

 

Returns

You have the right of withdrawal for 14 days from receiving the package. The package must be sent back without opening and in this case we will give a full refund. If you received a damaged product or any part is damaged please contact us and we will investigate the case.

If you have any further question about return policy, contact us to contact@thegiftforge.com.