Fulfillment, shipping and returns
Here you can find useful information about shipping, order fulfillment, delivery times, and returns.
📦 Order fulfillment
Physical products:
Fulfillment time: approx. 2-4 weeks.
Physical products are manufactured after the order is placed.
If you have an urgent or time-sensitive order, for example a gift, please contact us before placing your order at contact@thegiftforge.com for information about expected production and delivery times.
Please note that production and delivery times do not include public holidays. Both production and shipping take place on working days!
Digital products:
Fulfillment time: immediately after purchase.
After completing your order, you will receive the download links. No physical product will be shipped for digital orders.
If an order contains both physical and digital products, the download links for the digital products will be sent separately, while the physical products will follow the standard production and shipping process. You can find more information about our products on the page below.
🚚 Shipping information
Shipping methods:
Our shipping is handled by General Logistics Systems B.V. and its partners.
Shipping prices:
| Weight/Zone | Zone 1 | Zone 2 | Zone 3 | Zone 4 |
| 0 g-5000 g | € 15.83 | € 16.37 | € 26.30 | € 30.60 |
| 5001 g-15000 g | € 18.05 | € 19.20 | € 29.45 | € 46.35 |
| 15001 g-25000 g | € 21.30 | € 24.80 | € 34.10 | € 77.40 |
*Currently we are not able to ship packages above 25 kg
Shipping zones:
| Zone | Country |
| Zone 1 | Slovakia, Slovenia, Austria, Czech Republic, Romania, Croatia |
| Zone 2 | Poland, Germany, Belgium, the Netherlands, Bulgaria, Luxembourg |
| Zone 3 | Denmark, Italy, France |
| Zone 4 | Lithuania, Latvia, Spain, Sweden, Estonia, Greece, Portugal, Finland |
Shipping times:
The shipping time to Zone 1, Zone 2 and Zone 3 countries is 2-3 weeks and for Zone 4 it is 3-4 weeks. The shipping time is only an approximate and can’t be guaranteed.
Important! Of course, there may be exceptional cases where a parcel arrives late, for example because we cannot dispatch it on the day we have prepared the label, or because of slower warehouse handling, or because of any other problem. If you see in the tracking that nothing happens to the parcel for days, please contact us at contact@thegiftforge.com and we will follow up on the status of the parcel.
↩️ Returns and damaged packages
You have the right of withdrawal for 14 days from receiving the package. The package must be sent back without opening and in this case we will give a full refund. If you received a damaged product or any part is damaged please contact us and we will investigate the case.
If you have any further question about return policy, contact us to contact@thegiftforge.com.