F.A.Q.

No. You can go through the purchasing process as guest.

Yes you can modify the order until you receive the email confirming the shipment. Your modification request should be sent to us by email (contact@thegiftforge.com)

Yes. The order can be cancelled before shipping. Your cancellation request should be sent to us by email (contact@thegiftforge.com)

Yes. In our inserts the miniatures are kept in place with wooden springs that hold the sides of the base. This way the miniatures are safe even with decorated bases. 

The answer is yes in all cases. :)
There are different sizes of sleeves on the market and it is obvious that we can’t test them all. We are always calculating with an average sleeve size. So if you are using a thinner card sleeves or you are not using any at all then you will have more space in the insert.

We will ship out the products in stock within 5 workdays after receiving the order. 

After the product is ready we give it to the shipping company and from here the shipping time can
vary depending on the destination country. For more info on shipping see Shipping Details.

If you received a damaged or faulty product please write to us to contact@thegiftforge.com about your problem. For faster evaluation please send us some pictures of the problem. We are answering to your problem as soon as possible.

If you have received a damaged package please don’t acknowledge the receipt. You have the right to ask courier to check the content of the package. If the product is damaged in the inside the courier must make a record about the damage and take it back to the warehouse for investigation. If the investigation is done the shipping company will send it back to us. We will do a final inspection on the damaged product and send you a repaired or a new one.

If you have acknowledged the receipt and notice the damage afterward please contact us immediately to contact@thegiftforge.com. We will investigate the case afterward.