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Frequently asked questions

Do I need to register to order?

No. You can go through the purchasing process as guest.

Can I modify my order after finishing?

Yes you can modify the order until you receive the email confirming the shipment. Your modification request should be sent to us by email (contact@thegiftforge.com)

Can I cancel my order?

Yes. The order can be cancelled before shipping. Your cancellation request should be sent to us by email (contact@thegiftforge.com)

Can I store my painted miniatures safely in the board game inserts?

Yes. In our inserts the miniatures are kept in place with wooden springs that hold the sides of the base. This way the miniatures are safe even with decorated bases. 

Can I fit the sleeved cards into the inserts?

The answer is yes in all cases. :) There are different sizes of sleeves on the market and it is obvious that we can’t test them all. We are always calculating with an average sleeve size. So if you are using a thinner card sleeves or you are not using any at all then you will have more space in the insert.

How long does it take to have my order?

We will ship out the products in stock within 5 workdays after receiving the order. 

After the product is ready we give it to the shipping company and from here the shipping time can vary depending on the destination country. For more info on shipping see Shipping Details.

I did not see any damage on the packaging but still the product was damaged. What should I do?

If you received a damaged or faulty product please write to us to contact@thegiftforge.com about your problem. For faster evaluation please send us some pictures of the problem. We are answering to your problem as soon as possible.

The package was damaged. What should I do?

If you have received a damaged package please don’t acknowledge the receipt. You have the right to ask courier to check the content of the package. If the product is damaged in the inside the courier must make a record about the damage and take it back to the warehouse for investigation. If the investigation is done the shipping company will send it back to us. We will do a final inspection on the damaged product and send you a repaired or a new one.

If you have acknowledged the receipt and notice the damage afterward please contact us immediately to contact@thegiftforge.com. We will investigate the case afterward.